Purpose

Finsure New Zealand Limited (“Finsure NZ”, “we”, “our”, or “us”) recognises the importance of protecting personal information and is committed to handling personal information in accordance with the Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information, and how individuals may access and correct their personal information.

Finsure NZ is a licensed Financial Advice Provider (FSP1005389). We operate as an aggregator and licence holder and do not provide financial advice directly to clients. Financial advice is provided by Authorised Bodies and their Financial Advisers operating under our licence.

Consent to Privacy Policy

By contacting us, using our website, engaging with us through our digital channels, or otherwise providing personal information to us, you acknowledge and agree to this Privacy Policy.

If you do not agree with this Privacy Policy, please contact us directly by telephone rather than using our online channels.

Phone: 0800 FINSURE (0800 346 787)

Collection of Personal Information

Personal information means information about an identifiable individual as defined in the Privacy Act 2020.

We only collect personal information that is reasonably necessary for our business activities and regulatory obligations.

Where practicable, we collect personal information directly from you. We may also receive personal information from Authorised Bodies operating under the Finsure NZ licence, where this is necessary for:

• Compliance monitoring and quality assurance;
• Complaints management and dispute resolution;
• Lender and accreditation requirements;
• Regulatory reporting and oversight;
• Audit and assurance activities;
• Record keeping obligations; and
• Other legitimate business purposes associated with operating our Financial Advice Provider licence.

Information We May Collect

Depending on the nature of your interaction with us, we may collect:

• Name;
• Date of birth;
• Contact details;
• Information relating to financial products and services;
• Details of enquiries, complaints, or requests;
• Information required for regulatory, compliance, or accreditation purposes;
• Preferences relating to communications and marketing; and
• Any other information reasonably required to fulfil our legal, regulatory, or business obligations.

How We Collect Personal Information

We may collect personal information:

• Through our website and digital platforms;
• By telephone, video conference, email, or written correspondence;
• During meetings with us or representatives of Authorised Bodies;
• Through marketing campaigns, events, surveys, competitions, or promotions;
• From Authorised Bodies operating under our licence;
• From lenders, insurers, product providers, and other industry participants;
• From professional advisers such as accountants, solicitors, compliance providers, or bankers; and
• From publicly available sources.

Where information is collected from third parties, we will do so only where authorised by law, with your consent, or where the Privacy Act otherwise permits.

Collection Notices and Privacy Information

Before collecting personal information, or as soon as reasonably practicable afterwards, we take reasonable steps to make individuals aware of:

• Why the information is being collected;
• Who will receive the information;
• Whether providing the information is mandatory or voluntary;
• The consequences of not providing the information;
• Their rights of access and correction; and
• How to contact us regarding privacy matters.

Additional privacy information relating to lenders and product providers may be provided through lender privacy notices and privacy policies.

Cookies and Online Information

Our website and digital platforms may use cookies and similar technologies to improve functionality, security, and user experience.

Information collected may include:

• Date and time of visits;
• Pages viewed;
• Referring websites;
• Navigation patterns;
• Form submissions;
• Device information;
• Location information;
• IP addresses; and
• Browser information.

Cookies do not allow us to access information stored elsewhere on your device.

You can manage cookie settings through your browser preferences, although disabling cookies may affect website functionality.

Purpose of Collection and Use

Personal information may be used to:

• Operate and administer our Financial Advice Provider licence;
• Support Authorised Bodies operating under our licence;
• Assess compliance with legal and regulatory obligations;
• Manage complaints and disputes;
• Conduct audits, reviews, and assurance activities;
• Meet accreditation and lender requirements;
• Communicate with you;
• Improve our systems and services;
• Meet legal and regulatory obligations; and
• Undertake any activity authorised or required by law.

Storage and Protection of Personal Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, disclosure, or destruction.

Security measures include:

• Identity and access management controls;
• Physical security measures for offices and systems;
• Staff confidentiality obligations;
• Privacy and information security training;
• Secure information transfer arrangements;
• Ongoing monitoring and review of security controls; and
• Records management procedures.

While we take reasonable precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cloud-Based Service Providers

We use third-party service providers to store and process information on our behalf.

This may include cloud-based systems and infrastructure providers located within New Zealand, Australia, or other jurisdictions.

We take reasonable steps to ensure service providers maintain appropriate security safeguards and confidentiality obligations.

Retention of Personal Information

We retain personal information only for as long as necessary to fulfil legal, regulatory, business, and operational requirements.

In many circumstances relating to financial advice and associated records, information must be retained for at least seven years to comply with legal and regulatory obligations.

When information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it.

Privacy Breaches

If a privacy breach occurs that is likely to cause serious harm, we will:

• Contain and assess the breach;
• Take steps to minimise harm;
• Notify affected individuals where required;
• Notify the Office of the Privacy Commissioner where required;
• Cooperate with any relevant authorities; and
• Implement measures to prevent recurrence.

Disclosure of Personal Information

We may disclose personal information where:

• It is necessary for the purpose for which it was collected;
• It is required or authorised by law;
• You have provided consent;
• The disclosure is otherwise permitted under the Privacy Act 2020.

Parties We May Disclose Information To

Personal information may be disclosed to:

• Authorised Bodies operating under the Finsure NZ licence;
• Lenders, insurers, and product providers;
• Technology, software, and cloud service providers;
• Financial Services Complaints Limited (FSCL);
• The Financial Markets Authority and other regulatory bodies where required by law;
• Professional advisers, including legal, accounting, audit, and external compliance advisers;
• Related entities within the Finsure and MA Financial Group; and
• Other parties where permitted or required by law.

You can view the privacy policies of lenders and product providers we work with here: https://finsure.co.nz/lender-privacy-policies/

Overseas Disclosure

Some personal information may be stored or processed outside New Zealand.

Where personal information is transferred overseas, we take reasonable steps to ensure it receives protections comparable to those required under New Zealand privacy law.

Where appropriate protections cannot be ensured, we will obtain consent before transferring personal information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, content, or operation of third-party websites and encourage individuals to review their privacy policies before providing personal information.

Access and Correction

You may request access to, or correction of, your personal information by contacting us:

Finsure New Zealand Limited

Level 17, 1 Albert Street, Auckland CBD, Auckland 1010

Email: enquiries@finsure.co.nz

We may require identification before responding to a request.

In certain circumstances permitted by law, we may refuse a request. If this occurs, we will explain our reasons unless prohibited by law.

There is generally no charge for correction requests. Reasonable charges may apply to requests for access where permitted by law.

What Happens if You Do Not Provide Information?

If you do not provide information requested by us, we may be unable to provide services, fulfil regulatory obligations, investigate complaints, or otherwise carry out the activities for which the information is required.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

Where changes are significant, we may notify affected individuals directly.

Privacy Enquiries and Complaints

If you have questions, concerns, or complaints about how we handle personal information, please contact us:

Finsure New Zealand Limited

Level 17, 1 Albert Street, Auckland CBD, Auckland 1010

Email: enquiries@finsure.co.nz or complaints@finsure.co.nz

We will acknowledge privacy complaints within two business days and aim to resolve them as promptly as possible.

 

If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner

PO Box 10-094

Wellington 6143

Phone: 0800 803 909

Email: enquiries@privacy.org.nz

Website: www.privacy.org.nz

 

Last updated: June 2026